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Enjoy a delicious wine in a spectacular presentation
We offer the following shipping methods for domestic and international orders:
- Standard Shipping: Estimated delivery time is 2-5 business days.
- Expedited Shipping: Estimated delivery time is 1-2 business days.
- Express Shipping: Estimated delivery time is 1 business days.
Shipping costs are calculated based on the total order weight, destination, and selected shipping method. The shipping cost will be displayed at the checkout before the final payment is made.
Orders are typically processed within X-X business days. Please note that processing time may vary during peak seasons or promotional periods.
Once your order is shipped, you will receive a shipping confirmation email with a tracking number. You can use this tracking number to monitor the progress of your shipment.
For international orders, please note that additional customs fees, taxes, or duties may apply. These charges are the responsibility of the customer and are not included in the product or shipping costs.
It is the customer's responsibility to provide accurate and complete shipping information. Please double-check the shipping address before submitting your order. We are not responsible for any delays or lost packages due to incorrect or incomplete addresses.
If you experience any delivery issues, such as a lost package or a damaged item, please contact our customer support team within X days of receiving the shipment. We will work with you to resolve the issue promptly.
Some items may have specific delivery restrictions due to their size, weight, or legal regulations. Any such restrictions will be clearly stated on the product page.
Please note that these shipping policies are subject to change without prior notice. We recommend reviewing this page periodically for any updates or revisions.
If you have any further questions or concerns regarding shipping, please feel free to contact our customer support team for assistance.
Remember to tailor these policies to your specific marketplace and business requirements.
Returns and Refunds:
We accept returns and offer refunds in the following cases:
- Damaged during shipping: If you receive a damaged product, please contact us within 10 days of receipt to arrange for the return and refund.
- Defective products: If the product has manufacturing defects, please contact us within 15 days of receipt to request a return and refund.
- Incorrect order: If you receive a product different from what you ordered, please contact us within 10 days of receipt to coordinate the return, replacement, or refund.
- Products must be in their original condition, unused, with all original tags and packaging.
- Proof of purchase or receipt is required to process the return.
- Some products may have return restrictions due to their nature, such as intimate items, perishable goods, or custom-made products. Please check the product page for specific return policies.
- If you wish to return a product, please contact our customer service for assistance. We will provide detailed instructions on how to proceed with the return and refund.
Return Shipping Costs:
- In cases of returns due to damaged or defective products, we will cover the return shipping costs. However, for customer-initiated returns, the return shipping costs will be the responsibility of the customer.
- Once we receive and process the return, we will issue the refund within X business days. Please note that the processing time may vary depending on the payment method used and the financial institution.
Please note that these refund policies are subject to change without prior notice. We recommend communicating your refund policies clearly to your customers to avoid any confusion.
If you have any questions or need further information regarding our refund policies, please feel free to contact our customer service.
Please make sure to tailor these policies to your specific business needs and review them carefully before implementing them on Surprise Factor marketplace.
Cancellation / Return / Exchange Policy
Order cancellations can be made within 24 hours of placing the order. Please contact our customer service as soon as possible to request a cancellation.
Once the order has been shipped, cancellations may not be possible. In such cases, the return process will need to be followed (see Return Policy below).
We accept returns for eligible products within 10 days of receipt.
To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when it was received.
Proof of purchase or receipt is required for all returns.
Customers are responsible for the return shipping costs, unless the return is due to a damaged or defective product.
We offer exchanges for products that are damaged or defective upon receipt.
If you need to exchange a product, please contact our customer service within X days of receipt to initiate the exchange process.
Exchanges are subject to product availability. If the requested product is unavailable, a refund or store credit may be offered as an alternative.
Process for Returns and Exchanges:
To initiate a return or exchange, please contact our customer service for further instructions.
Products should be securely packaged to prevent damage during the return shipping process.
Once we receive and inspect the returned product, we will process the refund/exchange within X business days.
Certain products, such as personalized or customized items, may not be eligible for returns or exchanges. Please check the product description or contact our customer service for more information.
Please note that these cancellation, return, and exchange policies are subject to change without prior notice. We recommend communicating your policies clearly to your customers to ensure a smooth and satisfactory shopping experience.
If you have any questions or need further assistance regarding cancellations, returns, or exchanges, please don't hesitate to contact our customer service.
Remember to adapt these policies to your specific marketplace and business requirements.
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